Valley Auto Parts and Engines is serious about the privacy and security of the information with which you entrust to us. This privacy statement explains how we use any information collected from you if you browse our website, shop our online store or visit our retail store. We may change this policy periodically, so please review the terms periodically. Your continued use of the site constitutes acceptance of any revisions.
We request information from our customers on our online order form and at our Store when providing services. A Customer must provide contact information, such as name, address, phone, shipping and billing information for orders, and vehicle information. This information is used to process orders for products and services. Customers may receive updates via email or text messages regarding the status of orders, the delivery process, or status of machine services.
What is Collected
On some VAPENGINES pages, you can make requests, register to receive emails, and contact us. You may give the same information at our retail store. The type of information collected is name, phone, email, and contact information. In order to tailor our website to continually improve our product selection and services, we may ask you to voluntarily provide us with information regarding your personal or professional interest, demographics, product experience, and contact preferences.
How it is used
VAPENGINES uses your information to better understand your needs and provide you with better service. We use your information to help you complete a transaction, to communicate with you, to update you on services and benefits, and to personalize our website for you. Data collected online may be combined with information you provide when you call in or stop by our store.
Who we share with
VAPENGINES will not sell, rent, or lease your personal information to any others. Unless we have your direct permission or are required by law enforcement. We only share your personal data you provide to us via online, phone, or in person, to our business partners (Drop shipping, Shipping companies, Will Call Pickup).
We use your provided email address to confirm any activities you perform online and to provide you with account information, product purchase information, tracking information. We may email you regarding special offers and promotions if you indicate that you would like to receive announcements. We may email you with status updates or service authorizations for machine services.
Mobile Phone Privacy
VAPENGINES may use your mobile phone number to Call you or send you Text Messages regarding product purchases, machine service updates, machine service photos, authorization requests, news or updates. Message and data rates may apply. Standard text rates for your individual cellular contract may apply. We are not responsible for costs imposed by your carrier. We do not rent, sell, or lease mobile or phone numbers. Phone numbers may be shared with Shipping companies to process or deliver an order.
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of information, we have put in place appropriate procedures to safeguard and secure information we collect. However, we cannot ensure or warrant the security of the information provided to us, guests/customers do so at their own risk.
Cookies and Web Beacons
A cookie is a piece of data that contains information about the guest’s visit to our website and is stored in the guests web browser. Usage of cookies is in no way linked to any personally identifiable information on our website. Once a guest closes the Web browser, the cookies are stored for up to 30 days. With a cookie from our Web site, the guest may not have to login with a guest name and password more than once per visit, thereby saving time while on our Web site. If a guest rejects cookies from our Web site, the guest may still use our Web site, but would have to re-enter certain information, such as guest name, password, and/or vehicle information. If a guest rejects the cookies, the guest may not be able to login. Without logging in, the guest will still be able to access our Web site, but will not have access to certain parts of the Web site. Cookies may also enable us to track and target the interests of our guests to enhance their experience each time they visit our Web site.
Certain pages may have “web beacons”, pixels or tags, for our internal use only to obtain information regarding your IP address, state and zip code of your IP address, browser type, URL of the viewed page and the time of viewing when you view a page that contains a beacon, pixel or tag. We also partner with third parties that may view this data or place ‘beacons’, pixels or tags to assist us with tracking the efficacy of our website, marketing efforts and/or other products and services we offer or to determine how guests use our Web site.
Log Files: We use IP addresses to analyze trends, administer the Web site, track guests’ movements and gather broad demographic information for aggregate use, including operating systems, browser information and referring and subsequent sites. Such information is not linked to personally identifiable information. Cookies and log files may be placed or tracked by our Web-analytics providers.
Interest-Based or Online Behavioral Advertising (OBA): We may use information that we or third party advertising companies collect from you to display ads tailored to you on our website or on third party websites based on how you shop or behave online. If you would like to opt-out of online behavioral advertising, please click http://optout.networkadvertising.org/#/ If you opt-out, you may continue to see or receive online advertising from us; however, these ads may not be as relevant to you.
Social Media: vapengines.com includes social media features, such as Facebook, YouTube, Instagram, Pinterest, and Twitter widgets. These features may collect information about your IP address and your browsing history, and they may set a cookie, beacon, pixel or tag or similar item to make sure their features functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Site and Service Updates: For those guests who have opted to receive e-mail from us, we also send the updates about our products and services. We communicate with the guest to provide requested services and in regards to issues relating to their account via e-mail or phone.
Correction and Updating Personal Information: If a guest’s personally identifiable information changes, such as your address, and they wish to update their preferences or if a guest no longer desires our services, we will correct, update or remove that guest’s personal data provided to us. That can usually be done by contacting us at firstname.lastname@example.org or calling 1-818 767-6603.
Supplementation of Information: In order for us to properly fulfill our obligations to our guests, it may necessary for us to correct or supplement the information we receive with information from third-parties. That information is limited to information about products to be displayed, as part of our electronic catalog and other information that allows us to sell and ship products to consumers, improve our services, and detect and prevent fraud. Guest profiles or other sensitive guest information are not shared as part of that interaction.
Sharing: We share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person. We also partner with third parties to provide services to support our business. For example, we use an outside shipping company to ship orders, and one or more processing companies to collect credit card information and bill guests for goods and services, and to monitor for fraud. We also partner with other third-parties to provide specific services. For example, our Web site is hosted by a third–party, so it may also receive certain information about you. We may share names, credit card information or other personally identifiable information that is necessary for the third party to provide those services. We do not authorize those third-parties or shipping companies to use personally identifiable information, except for the purpose of providing services to us. However, we have no control over the disclosure and use policies, and practices of any of these third-parties. They may store your information in locations where they have facilities. We may share your information in the event of a corporate merger, acquisition, sale, dissolution or similar event. If we believe we are required by a valid law, rule, regulation or court order to share information about our guests, or if we believe it is necessary to protect the safety or rights of Valley Auto Parts and Engines, its associates, customers or third parties, we may do so. We may share non-personal information about your vehicle’s service history with our partners.
Links: Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such other sites. We encourage our guests to be aware of the Web sites they visit when they leave our Web site and to read the privacy policies of each and every Web site that may collect personally identifiable information. This privacy statement applies solely to information collected on our Web site, as we described herein.
Special Offers: Upon registration, our system sends all new guests a welcoming e-mail to verify password and user name. Registered guests who have not opted out of receiving e-mail from us will receive information about Valley Auto Parts and Engines products, services and promotional events as well as transactional emails from time to time.
General Audience Web Site: Our Web site is a general audience Web site that is not geared towards children. We do not knowingly collect information about children under the age of 13.